Frequently Asked QuestionsEdit SUBPAGE-TEXT-NAV
How many contaminants does the PUR Faucet filter reduce?
PUR Faucet Filtration Systems are certified by NSF International to reduce 72 contaminants and substances, including Lead, Mercury, sediment, chlorine (taste and odor) and its by-products, which is more than any other brand.
I need help Installing my PUR Faucet Filtration System.
PUR Faucet Filtration Systems are equipped with a built-in adapter for cleaner, great-tasting water straight from your faucet.
To install, simply remove the faucet aerator and position the device so that the CleanSensor™ Monitor is facing you. Finger-tighten the threaded mounting nut, turning counterclockwise.
My Faucet Filtration System is not properly attaching to my faucet.
PUR Faucet Filtration Systems fit most standard faucets. If you do not own a pull-out faucet and have tried the included adapters, an additional adapter kit extension including adapters 4,5 and 6 can be requested. There is no cost for the kit, just pay for shipping.
What do the lights on my CleanSensor™ Monitor indicate?
The filter change light changes color depending on how long filter has been in use or how much water has been filtered. Your Filter will reach end of life at 100+ gallons or 90+days. The green light will flash 6 times as you begin to use the filter. Yellow indicates the filter will need to be replaced soon while Red indicates the filter should be replaced immediately. Replacement of the filter cartridge resets the light.
I need help installing a new filter
Once a filter has reached the end of its expected life, it should be changed. Simply twist open the cover and remove the old filter. Insert a new filter into the device and twist to replace the cover. it is important to run cold water through the filter for five minutes before use.
Lights on my filter are not resetting.
We recommend that you manually activate the lights on initial install. To do so, twist open the cover and press the button inside of the unit for a couple of seconds. Lights will blink on the front indicator. Reinsert filter. If, at this point, the light does not activate, please contact us.
I am not able to pair my phone to my Filtration System.
Download and open the PUR App (iPhone, Android). Make sure Bluetooth is enabled on your smart device and that your smart device is in close enough proximity of your PUR filtration system. Turn on your faucet ensuring filtered water is running through your system.